on 22-02-2022 17:26
I suspect it is a bigger problem than just me but service status says ok, but land line has no dial tone.
and yes i have done all the checks
anybody else suffering in central southern england?
on 22-02-2022 17:28
Hi duncs1,
Thank you for your post and welcome to the forums.
Sorry to hear about the issue you're having here - can I ask how long this has been the case for?
Thanks for letting me know you've done some checks, is it possible you can let me know which ones you have done?
Cheers,
Ryan.
on 22-02-2022 17:35
since Saturday
checked plug is secure, plugged directly into wall socket. checked operation of phone with relative who lives local and is on BT. I get a ring tone if plugged into my BT wall socket but obviously it is not connected so cannot dial out.
cannot receive incoming calls also just no sound when trying to ring in
on 22-02-2022 17:38
on 22-02-2022 18:00
I will send you over a private message so I can confirm some details with you.
Cheers,
Ryan.
on 02-03-2022 13:37
on 02-03-2022 13:47
Hi @duncs1
Thank you for the update, I am happy to hear the landline has now been restored.
With regards to the broadband, I have taken a look at things from our side and there are no issues or outages showing for your service.
What lights are on the hub please? Can you please check all the wires and connections are secure. Please also reboot the hub if you haven't done so recently.
Please pop me a reply when you can.
Vikki - Forum Team
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on 24-04-2022 11:25
on 24-04-2022 14:33
Hi @duncs1.
Thank you for coming back to us. I have taken a look at our systems and cannot see anything that should be causing these drop out issues. I also have taken a look at the area and there are currently no issues reported or anything that looks out of specification to warrant network investigations. As broadband is becoming increasingly more used at home, overall WiFi performance may start to show some affects of this. We do recommend connecting into the router whenever you can, though we know this is not always possible.
If you have connection issues over the WiFi, I recommend downloading our Connect app to see if you are getting a strong/stable signal into the rooms of your home. If the connection is weak, it will look like the internet drops off the device. If you do have blackspots in the home, we have WiFi Pods available to boost a strong signal further.
Please let me know if you have any further questions or concerns, we'll be here to help if needed.