i thought you might have already known about this fault. no...ive not made any changes.....
when i have an electrical power cut, when the virgin boxes reboot, and connect, i NEVER get a dialling tone, this fault has happened countless times before, i got some lame answer about old cabling at the exchange last time.
but the other problem is how to book an engineer from the website
Thank you for expanding. Can you try plugging it into any other phone sockets you have in the home (if any) to see if the issue repeats itself there? That can help us to narrow it down as an equipment related issue.
i only have 1 socket, and i have tried a different phone....this problem has happened quite a lot of times, its not a fault inside the house, im told an engineer visits the exchange.....the engineer has never called here