i thought you might have already known about this fault. no...ive not made any changes.....
when i have an electrical power cut, when the virgin boxes reboot, and connect, i NEVER get a dialling tone, this fault has happened countless times before, i got some lame answer about old cabling at the exchange last time.
but the other problem is how to book an engineer from the website
PS I STILL HAVE NO DIAL TONE