on 20-11-2021 16:36
power restored after another local power cut, and ive lost my dialing tone again
on 20-11-2021 16:54
Hi @nbnobby
Thanks for posting. Apologies for the landline issue. I can see you've remotely booked yourself an engineer visit.
This can be tracked in your online account
Let us know how it goes.
Best,
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on 09-02-2022 16:50
Yet another local power cut, and yet again no dialing tone....however the virgin media website is really bad(not quite the wording i wanted to put)......
how do you book an engineer now....you fall into a loop continually checking status, with no option to book an engineer.
is there something i can do my end to fix this annoying fault??????
my misses and i both have elderly parents
on 09-02-2022 17:03
Thank you for coming back to us @nbnobby,
I have taken a look & all the checks seem to be coming back as expected.
Have you made any change to your package recently?
Kind regards,
Zak_M
on 09-02-2022 17:13
i thought you might have already known about this fault. no...ive not made any changes.....
when i have an electrical power cut, when the virgin boxes reboot, and connect, i NEVER get a dialling tone, this fault has happened countless times before, i got some lame answer about old cabling at the exchange last time.
but the other problem is how to book an engineer from the website
PS I STILL HAVE NO DIAL TONE
on 09-02-2022 17:26
Hi @nbnobby,
I am very sorry to hear about this. Is your landline service provided via a connection into the router, or through a socket in the wall?
Can you also confirm if any other services are impacted, or is it just your landline service?
Thanks,
on 09-02-2022 17:33
its via a socket, and once power is restored, and boxes booted, everything else is ok
on 09-02-2022 17:37
Hi @nbnobby,
Thank you for expanding. Can you try plugging it into any other phone sockets you have in the home (if any) to see if the issue repeats itself there? That can help us to narrow it down as an equipment related issue.
Thanks,
on 09-02-2022 17:44
on 09-02-2022 17:49
Hi @nbnobby,
I'm going to send you a private message in a few moments so we can take a closer look at what's happening.
Please respond to this at your earliest convenience and we can go from there.
Thanks,