landline

[drive12345]

Hi my virgin landline is not working and I cannot find a way to report it, I need to book an engineer

[Martin_N]

Hi drive12345,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your landline service. 

Can you confirm if you have been able to try a different handset on your line? 

^Martin

[drive12345]

Hi 

I have tried two different handsets, plus I have two landline sockets one downstairs and one upstairs and I cannot get a line on either

regards

Anne

[Martin_N · Accepted solution]

Thank you for that information drive12345. I am more than happy to look into this for you. 

I will private message you now to get your details. 

^Martin

[drive12345]

Now you have my details what happens next.

[Martin_N]

Thank you for chatting with me over Private message drive12345.

Please do let us know how the engineer visit goes for your Landline fault. 

^Martin

[drive12345]

Hi

Just to let you know our landline started working again today so I have cancelled the engineer.

[John_GS]

Hi drive12345

Thanks for coming back to the thread. I am glad everything is sorted for you 🙂

Do pop back if you ever need assistance.

Best,

[drive12345]

Hi I am sorry to have to report that my landline in not working again.

[Ilyas_Y]

Hey @drive12345, thanks for reaching out to us.

I'm sorry to hear about the issue with your landline not working again.
May I ask if you've done all the home checks and have tried another landline?

Let us know.

Kind regards.