landline switchover problems

[ashokv]

Followed the instructions on the leaflet. No green (or red) phone icon on Hub 3. Phone completely dead. Internet and wifi perfectly fine. Tried turning Hub off and on again. No success.

[Carley_S]

Hi @ashokv 

Welcome to the community forums. 

Sorry to hear that you're having some issues with the landline switchover. Can you confirm if you have been sent an adapter to use within the set up or do you have the phone line connecting straight into the grey Tel 1 port? 

[ashokv]

I have used the adaptor which I was sent.

[Carley_S]

That you for confirming this @ashokv 

Do you have any other devices connected to the landline at all, like answering machines?

Do you have the adapter plugged into the grey Tel 1 port at the back of the router with the phone line then connected into the adapter?

If so, please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. 

[ashokv]

Now seems to be OK! I'll monitor and post again if necessary. thanks very much for your help.

[Carley_S · Accepted solution]

Great to hear this all seems to working for you now @ashokv 

Thanks for letting us know. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).