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benny21
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Workmen cut through brothers cable

Workmen digging next door have cut through the cable to my brother's phone. They said they would report it but nothing has happened. His neighbour emailed virgin who phoned him back and told him to ring 61533851165209 to book an appointment. He phoned this number but it was not a valid number. He is 83 , not well and panicking. His name is [MOD EDIT: Identifiable info removed]. Can you deal with this as an urgent case, please? His mobile phone number is [MOD EDIT: Personal info removed] but this is not a virgin phone.

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Corey_C
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Re: Workmen cut through brothers cable

Hi benny21,

Thanks for reaching to us at the Community Forums. Sorry to hear that the line has been cut at your brother's home, we can get this booked for you. Also for privacy and security concerns we do ask that you refrain from posting your personal and account details on a public post.

 

Thanks,

Corey C

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benny21
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Re: Workmen cut through brothers cable

Thanks for getting back to me. I never thought about security - can you delete that part of the message?

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Corey_C
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Re: Workmen cut through brothers cable

Cheers Benny21,


I've got a tech visit booked for on Monday, 21-DEC, 12-4PM.


Thanks,
Corey C

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benny21
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Re: Workmen cut through brothers cable

Thanks so much for that, I appreciate your help.  However, is there any chance it could be brought forward as my brother is 83, not well and dependant on his landline - he has a pay as you go mobile but has used his allowance sorting out this problem and cannot afford to keep topping it up.

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Corey_C
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Re: Workmen cut through brothers cable

I have sent it to the area manager to see if we can move to an earlier date.

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benny21
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Re: Workmen cut through brothers cable

Thank you very much.

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Corey_C
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Re: Workmen cut through brothers cable

You're welcome.

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