on 23-04-2022 10:03
Our hub is in the workroom upstairs, the phone is in the living area downstairs. Can I use the TP link plugs over the electric system to keep the phone downstairs? Alternatively is there another way we can keep our home phone downstairs without a long connection lead?
Answered! Go to Answer
on 23-04-2022 11:46
Hi Bursar,
Thanks for your post and apologies to hear you're having an issue with the new placement of your telephone line.
As mentioned above, we can arrange an engineer to come out to fit an extension for you or alternatively you can get cordless phones.
If you would like us to book an engineer then pop back here and let us know. We can confirm some details with you and arrange it then.
Thanks,
on 23-04-2022 10:34
Tplink would not work, cordless phones generally are the easiest option
23-04-2022 10:34 - edited 23-04-2022 10:36
Powerline plugs won't be able to connect the phone, unfortunately.
Either get VM to fit you a phone extension socket from the hub to downstairs (which they should do FOC as part of any planned switchover process).
Alternatively, get some cordless phones. Plug the cordless phone base station into the hub's phone socket and use the cordless satellite phones around the home as required.
on 23-04-2022 11:46
Hi Bursar,
Thanks for your post and apologies to hear you're having an issue with the new placement of your telephone line.
As mentioned above, we can arrange an engineer to come out to fit an extension for you or alternatively you can get cordless phones.
If you would like us to book an engineer then pop back here and let us know. We can confirm some details with you and arrange it then.
Thanks,
on 01-05-2022 22:29
on 01-05-2022 22:48
on 01-05-2022 22:50
on 02-05-2022 08:07
Hi @Bursar,
Thank you for coming back to us about your landline enquiry. If you have a security system that is connected through a phone system, please contact your security alarm provider to discuss this change with them to see what options are available. Unfortunately, we can only support our own equipment and do not have access to see if this will support the security alarm.
Please keep us updated on how you get on and let us know if you need any further help.
Thank you.
on 02-05-2022 09:19
on 02-05-2022 09:23
Hi @Bursar,
Thank you for coming back to us. I'm sorry to hear about that. Please keep us updated on how you get on with your enquiries.
Please let us know if there's anything else we can help you with in regards to your Virgin Media services - we'll be happy to help. 🙂
Thank you.