Unable to make or receive calls on my land line

[JoseW]

For a number of weeks I've been unable to make or receive calls and when someone tries calling the land line they get an engaged tone. I've tried the check service status on a number of occasions with nothing showing as being wrong. Can you help please?

[Gareth_L · Accepted solution]

Hello JoseW.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with landline.

Can I please ask if you are using the traditional socket or are you connected via the Hub? 
I'd like to take a look into this for you either way.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for passing security JoseW.

No we have arranged a Technician to attend, can you please let us know how the visit goes.

Gareth_L