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Unable to make or receive calls on landline

BARouse
Tuning in

on ‎08-02-2023 11:17

For two weeks now I have been unable to make or receive calls from my virgin media landline. I have contacted VM from my mobile and was promised an adaptor to plug into my hub. This has still not arrived!!

Can someone please sort it out quickly.

It now appears that my e-mail has also stopped working

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5 REPLIES 5

Martin_N
Forum Team
Forum Team

on ‎08-02-2023 11:25

Hi BARouse,

Thank you for your post. I'm very sorry to hear about your Landline not working. 

When was the adapter ordered?

^Martin

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BARouse
Tuning in
In response to Martin_N

on ‎08-02-2023 12:38

I was told it was ordered on 27th Jan, when I chased it up they said they would order another one that was on the 2nd Feb.

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Martin_N
Forum Team
Forum Team
In response to BARouse

on ‎08-02-2023 12:46

Thank you for that. To investigate further I will need to take a look into the account. 

I will private message you to advise on this. 

^Martin

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BARouse
Tuning in
In response to Martin_N

on ‎08-02-2023 12:55

Thank you

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BARouse
Tuning in
In response to Martin_N

on ‎08-02-2023 12:57

Can you also please check why I am not receiving e-mails

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