Hi @Kpatel18,
Thank you for posting on our Community Forum for help with your landline issue, welcome 🙂
I'm really sorry to hear of the trouble you've had trying to contact us and for the problems you've been having with your landline. I was able to find your account and your landline service was showing an uncontactable, so there's definitely something wrong somewhere.
I've arranged for an engineer to come and take a look at the property. I've booked you in with the earliest slot available, which you can view the time slot of via your online account here: virg.in/myVM
If you have any problems finding the appointment, just let me know.
Kindest regards,
Beth