Virgin Media Community

[NorrieNCExec]

Has anyone tried using a "Truecall Blocker" device on virgin phone lines.

A friend has been issued with one from the local council support to block nuisance calls as she is a vulnerable adult, however it does not produce enough REN signal to ring her handset which only illuminates when a call is passed through it.

Phone, a BT2500, is working perfectly, has been reset to defaults, ring when directly connected but fails to ring when connected through Truecall.

Just trying to eliminate source of problem, device, phone or line!

Any and all help appreciated.

[DJ_Shadow1966]

Hello

If the phone works without the truecall system the best people to contact would be the manufacture of the truecall device as it is not a system that VM supply or support.

Regards Mike

[goslow · Accepted solution]

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@NorrieNCExec wrote:

Has anyone tried using a "Truecall Blocker" device on virgin phone lines.

<snip>

Any and all help appreciated.

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Does the VM phone service come via the VM hub?

Have a look at this recent post. It sounds like it might be a similar kind of problem

https://community.virginmedia.com/t5/Home-Phone/phone-doesn-t-ring-when-my-truecall-connected/m-p/44...

Contact for trueCall is here

https://www.truecall.co.uk/articles.asp-ID=83.html

They should be able to remotely reconfigure the unit as required.