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Switching to VOIP

Yesterday I called Virgin about connecting my phone to the back of my modem. They said it was an engineers job and I booked a call for next week. I've since had to cancel the call but noticed today that 'telephony is enabled' is showing on my modem.

Does an engineer stil have to come out to complete the set up?

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Re: Switching to VOIP

do you pay for a phone line as part of your package?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Switching to VOIP

Yes I do.

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Re: Switching to VOIP

plug a phone in and test it then. You still might need an engineer not sure what is inviolved in the setup on voip

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Re: Switching to VOIP

Plugged the phone in. Have a dial tone, but on dialing a number I get a message saying "the service is not available on this line. Please dial 150".

Called VM and appremtly an engineer has to come out. Shame, was hoping it would be self install.

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Re: Switching to VOIP

Sorry to hear that mingsy, please let us know how the visit goes? ^CW

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Re: Switching to VOIP

So just to close this out. The engineer turned up today, he made a call on his mobile and passed it to me to give clear the security check. Ten minutes later the phone works. Why this was an engineer visit I have no idea, even the tech says he doesn't understand why. 

So, phone working through modem 😀 but I had to take a day off work so an engineer could turn up and make phone call to activate it.☹️

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Re: Switching to VOIP

Apologies for the inconvenience caused mingsy but glad to hear this has now been resolved.

 

Rob

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