Switch over day has arrived for us and the hubs gui says telephony is ready, great I thought.
The problem is that the new line is completely dead and the old analogue line is still active.
I tried two different phones and two different adapters to connect it to the hub. Nothing.
Now I was always understood that when they give you a ‘change over day’ it can literally happen at any time during that day, presumably when an overworked and overloaded tech gets around to doing it - and certainly not at a specific ‘time’ regardless of the message you may have been sent.
In addition, from some posts on here, occasionally it doesn’t actually happen at all on the day specified, but rather some random point in the future. All I can suggest is that you leave the phone connected to the old wall socket and periodically check it to see if you get a dealing tone. If you do then the switch hasn’t happened yet; when it goes dead, then connect it to the hub and ‘fingers crossed’ it’ll be working!