Reply to Virgin text message?

[Kerstinb]

I’m a new customer (broadband, tv and tel)  and got a text from virgin re transfer my home tel line 

I need to reply to the text reply  with “CHAT” but this message gets not delivered as I get the “message send failure” reply on every try …

I tried to get an answer using the online chat but to no avail 

TIA 

[Akua_A]

You may find the following link useful @Kerstinb https://www.virginmedia.com/help/keep-my-number.

Please do not hesitate to contact us if you need any further help.

Thanks,

[bowlie18]

Having exactly same issue. Need to go back about an installation but cannot as the reply 'CHAT' constantly does not send via text. Did you manage to sort it?

[Lee_R]

Hi bowlie18, thanks for posting and welcome to our community.

Sorry to hear you're unable to reply to the received text message.  I would like to gain some clarification on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee