Virgin Media Community

[JFA8]

I am trying to reduce the number of rings before the answerphone kicks in from 10 rings to 6 rings

I have spoken with 4 different agents on 150 and although they have all tried to do this they have so far failed and it still rings 10 times before answering

We have been with VirginMedia for a long time but may well change supplier if this can not be fixed

Can anyone help please?

[Beth_G]

Hi JFA8,

Welcome to the Community Forums! Thanks for your post.

I'm sorry to hear you've had a lot of trouble trying to reduce your landline ring count. I'll pop you over a PM now so I can take some further details and have a look for you.

Please find my message over at the purple envelope.

Thanks,

Beth

[JFA8]

All fixed by Beth - many thanks again Beth