Dear Rachael
Thank you for looking at this issue.
We have the following on the wifi network (as you will see from my other post, we have spent quite a lot of money wiring our house). The Hub3 is on the Ground Floor
I am listing everything out (even where there are duplicates)
1. Google 3rd Gen Nest Thermostat - Downstairs (5g) Ground Floor
2. Google 3rd Gen Net Thermostat - Upstairs (5g) (1st Floor)
3. Apple Ipad - Son 1(5g) (1st Floor)
4 Apple Ipad - Son 2 (5g) (1st Floor) - Over Christmas, I purchased an adaptor for Son 2 ipad to allow usage over the wired network - his wifi connection kept failing - so now detach from the WiFi network while we test, it seems to be working well - so this may be ignored soon).
5. Samsung Galaxy Tab3 - Wife (5g) (2nd Floor) - Not really used as no signal on 2nd floor - we are trying to source an adaptor to have a wired connection)
6. Android Mobile phone - Son 1 (5g) (1st Floor)
7. Android Mobile phone - Wife (5g) (Ground Floor)
8. Android Mobile phone - Mine (2g) (1st Floor)
9. Bosch Tumble Dryer (5g) (Ground Floor)
I am installing new cables over the holiday to allow my wife's office computer to come off the wifi. Bearing in mind the damage, we may as well install cables into the kitchen area. The cables are screened Cat6 cables sufficient for external usage. I mention this as the first engineer visit said the failure was because we attached the router to the wired network using a Cat5 patch cable to a Cat6 screened cable network. So, we had to disconnect the router to the wired network - allowing only wifi connections - but the whole thing failed the next day. So, I made up my own Cat 6 patch cable and am using it to the router. No difference, repeated failures.
We do not have Netflix but do have Amazon prime. This is attached via the wired network (but we generally have given up using it as the connection is so poor). We are looking to see if we can download over the period of time, and watch off-line (an additional piece of infrastructure I will need to purchase to get back to where we were before Virgin).
We have a Sono system which is now disconnected and switched off - we cannot use it (I have no solution of how to get it working - except perhaps buy the Sono Boost system that takes it off the wifi - so another bit of kit I need to buy so I can use Virgin).
We also lived in a flat over the first lock-down (which is supplied by Community Fibre with a 500mb connection at 1/2 the price of Virgin), we have had little problem, 2 or 3 fails over the year which they fixed within the hour. In the house, we have historically had good connection with BT (67mb connection at approx. 2/3 the price charged by Virgin). Thus, I think, the total cost of using Virgin must include the additional infrastructure fitted to the house (which is easily in the £10k to £15k region).
This may not assist with fixing the problem .... but must explain some of our frustrations - we have tried our best.
Finally, below is an example BQM image, one of my favourites.
