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N_f007
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Pressing numbers for option doesn't work

Since switching to virgin our phone no longer recognises when pressing buttons for options which is the norm these days when calling companies. The line is connected to the hub. Any ideas

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Travis_M
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Re: Pressing numbers for option doesn't work

Hi @N_f007

 

Thanks for posting on our community forum! 

 

This sounds like a handset issue rather than an issue on our part, switching to ourselves wouldn't prohibit your handset from pressing certain buttons. Have you tried plugging and unplugging the handsets?

 

Regards

Travis_M
Forum Team



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goslow
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Re: Pressing numbers for option doesn't work


@N_f007 wrote:

Since switching to virgin our phone no longer recognises when pressing buttons for options which is the norm these days when calling companies. The line is connected to the hub. Any ideas


In addition to trying a different handset, is your existing phone set to 'tone' dialling (switch on the case of the phone or within the settings menu)?

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