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Aidan3
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Premium rate numbers

There seems to be a bar calling 0903 numbers on my phone. How do I get this lifted

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goslow
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Re: Premium rate numbers

Have you got call barring set up on your line? You normally pay extra to have this feature added (typically an extra £2.25 to £4 per month along with other phone features)

See pages 8 and 9 of the VM phone manual.

https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf

Dial 1765 on your VM landline to find out your phone colour area.

Natalie_L
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Re: Premium rate numbers

Hi Aiden3, 

 

Welcome to the community and thank you for getting in touch. 

 

Call barring is a feature that we add at the request of a customer. We can remove this feature from the service or a pin can be set up on the line to override the service which will allow you to make a call. Information on the bar feature and how to set this up can be found on page 8 here

 

If you would prefer to remove the feature from the service, please let me know and I will get this arranged. 

 

Thank you 

 

 

 

 

Nat
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Aidan3
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Re: Premium rate numbers

Thanks to all who answered. I spoken with Customer service and the block has been lifted

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Natalie_L
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Re: Premium rate numbers

Hi Aidan3, 

 

You're very welcome 🙂 

 

I am glad to hear the team were able to get this resolved for you. 

 

Please get in touch if we can assist in the future. 

 

Take care 

Nat