Sorry to hear you're still waiting for your port. Porting landline numbers ETA's varies as it depends on how many Operators are involved and the setup. In general in can take up to 10 days however some things that can cause delays are if you've moved address when moving between operators or if there is already an open work order on the other Operator's system that is stopping the port as examples. Please be aware that if the line is disconnected before we port, we wouldn't be able to port the number as it must be an active line.
Hi, I moved to Virgin and specifically asked for the transfer of my home number on the application. Post install on April 4th it was not done, no reason given for not doing it as I called Virgin again after about 1 week (spent hours getting through). I even extended my contract with Sky (old provider) until April 24th as Sky (not Virgin) warned me if they cancel the number Virgin cannot port. It looks like Virgin only requested the transfer after I called and it was too late. I've been told I've lost my number so now have lodged an official complaint. Really poor service and so annoying to lose a home number as I have to update all my business and home contacts.
I can take a look at this to see if there is anything that I can do to fix this. I will send over a private message in a few moment, so that we can clear account security and confirm further details, to see if we can get this sorted.