We had Virginmedia broadband and phone connected on 22 February. We were promised that the number would port and have phoned customer services every fortnight since. We are still waiting. Sky tell us that there’s no issue with them. This is so frustrating! How do I sort it?
Sorry to hear about th number not being ported
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
I am having exactly the same problem although on since the end of June.
The number i want to bring over from EE (BT) is still live as I am paying £44 per month for it. I have been offered 4 port dates so far none of which have worked.
The funny thing is the number was originally owned by ntl who are now Virgin Media and it was transferred to BT then Plusnet then EE over a period of of about 18 years now i want it to go back to VM it seems far too difficult.
Can I say that given these falled port dates that VM are in breach of contract. Unfortunately after the second port failure i was two days outside my cooling off period so could not cancel without having to pay £200+ to end contract early. And believe me I am tempted to pay the money at times!
Oh and by the way the advice given on live chat to phone 175 to confirm my number has ported does n't work either. All i got was "oops you might like to try that number and try again". Perhaps the crib sheet in customer services needs to be updated - it seems this might not have worked for some time.
I'm so sorry to hear you're still awaiting your number to be ported over, I appreciate how frustrating this must be and we apologise for any inconvenience caused.
I've managed to locate your account and I can see the number port request has been submitted for you, the last time you spoke with the team they advised you to wait a few days for this to occur is that correct?
What do I have to do i cannot perpetually keep paying EE £44 per month just to stop me from losing a number that is used by banks, doctor, hospital, dentists, employers, family, friends etc, etc. Surely somebody somewhere knows what the problem is.