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Phoneline is cutting off mid call

Tuning in


I'm hoping someone can help me here.

We have been having issues ever since we moved over to the new hub fed phone system.

The phone line is not very clear, and then for some reason, starts clicking, and after a few minutes it then cuts off. 

The phoneline was working absolutely fine until the switchover.

This is really frustrating. We can get cut off two of three times mid call and have to phone the caller back.

Anyone else having this problem?

I've checked all the connections into the back of the hub and all is fine.


Thanks 🙂

I've had a look at things from our side and it looks like you're affected by an area SNR issue, Whilst this is ongoing you may find your Virgin Fibre, Voice and Virgin TV services are intermittent 

The estimated fix date for this is 1st March.

If you're still having problems after this date please let us know.


Hi Alex

Okay thanks for getting back to me.  Lets hope it gets sorted once and for all this time.

Thanks again for your help


No worries, 

Keep us posted 🙂