Every time I try to make a call, it's being diverted to the payment line, my direct debit isn't due to come out until the 23rd, can someone please help me
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Good morning @sammielou78
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you landline is only taking you to the payment line.
I have looked into this using the information you have provided on the forums, I can't see any issues.
Are you able to let me know if this is happening whatever number you are calling?
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Yes, it's doing it with all the numbers
Thank you for coming back to me.
I am going to need to take a further look into this, In order to do so I am going to need to get some account information.
Ill pop you over a PM now.