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Phone line switched off and no router adapter supplied.

Tuning in

I was asked by VM to plug my phone into my BB router using an adapter you would supply.

You have failed to supply me with the adapter and the phone no longer functions.

I am a vunerable customer as indicated on my account and I no longer have a landline.

Please advise.


Forum Team
Forum Team

Hi @Bezzaman, thank you for your post.

We're really sorry to hear about the situation you find yourself in and will do our very best to get the matter resolved as soon as possible.

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.