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Phone line not connected

Joining in

Honest a god in going to pull my hair out. So phone was connected for 1 week could disk it but not in. 

4 weeks on I thought ohh I will try the phone line 

Dialing tone 

When ring this number is not recognised. 

Tried to ring 150 constant ongoing dead line noise loud buzzing

Was all plugged in and working but not now

Thank you any help would be appreciated. I need this line for my urgent hospital apt. 


Forum Team
Forum Team

Hi there @Sue02003, welcome back to our forum and thanks for your post.

I'm sorry to see you are having issues with your landline. I would certainly be happy to help with resolving this for you.

Just to check, have you been able to check our service page here to see if this is due to any known area issues?

If nothing shows, it would be best to check our landline support page here for further help.

One other thing to check, has your phone been switched over? If so, has the adapter for the phone been plugged into the hub?

Let us know, we can assist further if needed.



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Hi I plugged the virgin adapter into the bt line then into my phone. That's when it started to work a few weeks ago. So not plugged into the hub

Also checked area for phone and broadband and good quality. And checked the help hub no help thanks sue

Thank you for that information Sue02003.

I would like to look into this for you to see what we can do to help. 

I will private message you now to confirm your details.