Menu
Reply
CLA057
  • 2
  • 0
  • 0
Joining in
252 Views
Message 1 of 3
Flag for a moderator

Phone has no connection - Epsom

No dial tone. Gone through the test procedures from calling Virgin from my mobile and the only recommendation is to call them. But the call centre is closed because of Covid-19. How am I supposed to contact them to report the fault?

0 Kudos
Reply
CLA057
  • 2
  • 0
  • 0
Joining in
214 Views
Message 2 of 3
Flag for a moderator

Re: Phone has no connection - Epsom

All sorted this morning by Virginmedia help team, (who are back in the office, despite Covid!)

0 Kudos
Reply
David_Bn
  • 5.16K
  • 240
  • 431
Forum Team
Forum Team
141 Views
Message 3 of 3
Flag for a moderator

Re: Phone has no connection - Epsom

Thanks for confirming this CLA057 and apologies we were unable to get to this post sooner.

 

Our call agents are still operating and a good number of them are working from home.

 

The automated message that states we're closed, is issued when the call centre queues have reached the maximum and we can not longer take calls.

 

Due to Covid-19 not all agents have been able to return to work / work from home - added to the higher volume of customers currently calling on our 0345 numbers.

 

If you have any further issues, do please feel free to come back to our team on the Forums and we'd be happy to help 

 

Kindest regards,

 

David_Bn

0 Kudos
Reply