Hi, can you help me with this as well? May be a little complicated as I no longer have this phone number with Virgin, but it shows on BT Directory. My new provider does not list in the directory so I'm assuming when I ported my number away from you last year it didn't get removed. Also, my old blueyonder emial accounts still work, but this isn't a problem.
Thanks for using the forums to get your former number made Ex-Directory, we can do this on the forums but like you said - It may be difficult if your number is no longer on our systems. However, I'll still be happy to take a look and see what we can do 🙂