on 27-11-2021 15:35
I need my home phone number to be made Ex Directory because of nuisance calls. When I ring up there is no option to speak to someone to get this done. Is there another way? Thank you.
Jo
on 27-11-2021 15:54
Thank for your post on our Community Forums @Joparlar, and a very warm welcome to you!
I can help you with the request to go Ex-Directory, check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 29-08-2022 17:20
Hi, can you help me with this as well? May be a little complicated as I no longer have this phone number with Virgin, but it shows on BT Directory. My new provider does not list in the directory so I'm assuming when I ported my number away from you last year it didn't get removed. Also, my old blueyonder emial accounts still work, but this isn't a problem.
on 30-08-2022 08:11
Hi PaulWildsmith,
Thanks for using the forums to get your former number made Ex-Directory, we can do this on the forums but like you said - It may be difficult if your number is no longer on our systems. However, I'll still be happy to take a look and see what we can do 🙂
I'll send you a PM now so we can get started.
Speak soon!
Thanks,
Megan_L
on 30-08-2022 08:49
Hi PaulWildsmith,
Thanks for chatting with me in our PM, I am sorry we couldn't make your former number Ex-Directory today due to your account being fully disconnected.
Can I ask what provider you're with now for your landline?
Thanks,
Megan_L