Hello, so my phone service has been migrated to the all-new VOIP, and it's been an absolute nightmare.
My VM hub is located in my bedroom and phone service was downstairs near the entrance of the house. Now, I've had to move the phone to the bedroom which is very inconvenient.
Can I please book a technician so I can keep the phone where it's always been; downstairs? I won't be able to relocate the VM hub as I've got a mesh system and it would literally mess everything up.
Someone, please help me out.
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you
Welcome back to the Community Forums and thanks for the post.
I'm sorry to hear about the issues caused by the migration to our new phone system, I can certainly book in a technician to come out to the property and assist you with this, for me to do so I will need to confirm some information from you in a quick private message.