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Sathooshan
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Phone Line Troubles

I am having issues with my phone line, the actual landline phone works fine because it was swapped out for the phone at work and received and sent calls without a problem.

When calling the landline from another device, the call is not picked up from my landline and from the callers end it just cuts off the call on their device.

When I attempt to make a call from the landline, I can faintly hear the numbers dial up but there is no ringtone after that, just a crackling noise.

I have put in new phone cables to fix this but to no avail.

Hopefully someone has a fix to help me getting this resolved.

Many Thanks.

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Very Insightful Person
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Re: Phone Line Troubles

Hey Sathooshan.

Sounds like you need a tech for the line. You've eliminated the handset as being the cause of the issue which is the main thing.

The forum team can book one for you or you can arrange this via phone (mobile) 

They should be able to support here by tomorrow I'd say given it's a landline issue or if you cant wait, call via another line to 0345 454 1111 and choose the option for faults.

Hope it gets sorted soon.

Kaz

Ex VM employee. Just here to help 🙂
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Sathooshan
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Re: Phone Line Troubles

Thanks Kaz! 

I'll just wait for a reply from one of the tech team. 

I hope it gets sorted out soon as well!!

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Re: Phone Line Troubles

No worries. 

Good luck lovely and have a fab evening😊

Kaz

Ex VM employee. Just here to help 🙂
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Forum Team
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Re: Phone Line Troubles

Hi Sathooshan,

 

Thanks for your post!

 

I'm sorry you're having some issues with your landline,

 

Thanks for testing another hand set already; it's usually the first thing we'd ask 🙂

 

I'm going to pop you over a PM (little purple envelope, in the top right hand corner) so I can help.

 

Kind regards, 

 

ALEX_RM

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