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Tina1965
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Phone Line Issue

Hi, I've got tv, phone and broadband with virgin and im starting to have issues with my phone line where calls can be made and recieved but the person on the other end can't hear me. I've tried 3 different phones and all the same issue. Its connected via the traditional phone wall socket. Any advice would be appriciated.

Many Thanks

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Zak_M
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Re: Phone Line Issue

Good afternoon, 

 

Welcome to the forum and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

Please can you let us know, Is your phoneline connected via the hub or via the traditional phone socket? 

 

Kind regards,

Zak_M

 

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Tina1965
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Re: Phone Line Issue

traditional phone socket on the wall
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John_GS
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Re: Phone Line Issue

Thanks for coming back to us.

 

Can you try these for me;

 

  • Check that the phone is not on Mute.
  • Check that the handset does not have the volume settings turned down.
  • Try a different handset if you have one spare.

Kind regards,

John_GS
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Tina1965
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Re: Phone Line Issue

ive tried 3 different handsets and all the same
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John_GS
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Re: Phone Line Issue

Thanks for coming back to me

 

It does need a tech visit.

 

I'll PM you the date and time now

 

Kind regards,

John_GS
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John_GS
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Re: Phone Line Issue

Hi @Tina1965

 

PM sent with the date and time 🙂

 

I hope the slot is convenient, if not, you can amend here

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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