Only use my hub as a modem - have now lost landline.

[robgrant]

I have massive wifi/mobile signal issues throughout my house so I cannot use the Virgin Hub as a router, only as a modem, and I use a mesh network to access wifi.

With the switchover to fibrephone I now have no landline.

I've plugged the adapter into the hub and, as expected, it does nothing - so what do I do now?

Is there a different adapter I can get? Is there a new handset I can buy? If not, can I cancel the landline service?

[Shinnanigans]

I received a piece of mail informing virgin will be switching me to this fibre phone rubbish soon and I also use exclusively modem mode and my own router as its very well known how AWFUL virgins hubs are when in hub mode.

That is forced now to activate the telephone sockets on the hub, modem mode only keeps port 1 for internet active so either your forced to switch to hub mode or read on.

On the back of the letter from virgin it said if I did not want to switch to "fibre phone" to call 150 from my landline (or the longer number) to cancel my package with no exit/penalty fee, so that's the only option, then they will want ALL equipment back, then you could try get a new package with no phone included.

Personally I'm browsing for other suppliers as virgin do not care once they have you signed up, never used to get such negative treatment, it may not be as fast broadband in my area with others, but I've never had stable Internet with virgin consistently and the TV channels a family member watches is on freeview, currently paying VM £70 a month for the privilege of being their customer, retentions didn't care and offered 0 decrease to price of package.

Seriously re-think being with virgin, you've got the chance I expect to get out now while you can for free, I'd take it as they wont help or they will do the absolute minimum. 

[Reece_MH]

Hi @robgrant,

Thanks for getting in touch, and welcome to our Community Forums.

I'm sorry to hear you're facing issues with your 21CV Landline Service. To confirm, are you plugging the adapter into "Tel 1" on the back of your Hub, and not an Ethernet Port?

I've taken a look at things on our end and can see your Hub has been online for more than 5 days. Can you please try to plug the adapter in, and then reboot the Hub?

Cheers,

[thompa]

Reece,

I just received an email about the change over to 'fibrephone' coming to us in January 2023.

I have the hub set to modem only mode so that I can use a mesh WiFi system.

Is it true 'fibrephone' cannot use the hub with modem only settings?

[jem101 · Accepted solution]

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@thompa wrote:

Reece,

I just received an email about the change over to 'fibrephone' coming to us in January 2023.

I have the hub set to modem only mode so that I can use a mesh WiFi system.

Is it true 'fibrephone' cannot use the hub with modem only settings?

---

This is absolutely NOT true, there are all sorts of reasons why the original posters on this thread had difficulties and assumed it was down to the hub being in modem mode, but no, the telephony will work just fine once activated, whatever mode the hub is in. The phone connects to the Tel 1 socket on the back, not to one of the four ethernet ports, which might be a possible source for the confusion.

[robgrant]

This is right. I connected my phone to the hub and, although I had to wait about 20 minutes, it did eventually connect and now works as usual.

[Steven_L]

Thanks for coming back to us @robgrant and I'm glad to hear that your services are now up and running as they should be.

Please let us know if you have any further issues.

Regards,

Steven_L

[thompa]

Thank you for confirming.