Virgin Media Community

[kellist30]

I have no phone service, no dial tone and if the the phone rings just statics. I have had this for over a week now, I have tried to ring customer services on my mobile 3 times and waited over an hour only to be cut off, very frustrating. I contacted someone via the message service only to be told that there is a problem but it needs to be dealt with by customers services via the phone this is ridiculous. I need an engineer to come over and get this fixed, as I need my phone to contact my elderly mother who lives overseas.

[Alex_RM]

Hi kellist30,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with the phone line.

I've been able to locate your account using your forum details, I've been through diagnostics and this is something I'll need to arrange a technician for.

You can view the time and date of your appointment via your online account here

Alex_Rm