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No land-line for 5 month

Hi, our land-line hasn't been working for 5 month and bought a new phone as we thought was the phone but it is still not working but there are no faults on the status, and says to ring virgin media free from land-line 150 but no phone, 

 

Any advice welcome 

Thanks 

Cheryl 

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Re: No land-line for 5 month

Hi xxchez1984xx,

 

Thank you for your post. I'm very sorry to hear this. 

 

Do you get any noise on the line when you pick up the handset? 

 

^Martin

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