Virgin Media Community

[fosters]

I have no dial tone. I cannot fix the problem with the online suggestions & I am asked to ring the call centre but cannot get through as it is closed due to coronavirus. I cannot book an engineer online either. Very frustrating....I need my landline!

[Emily_G]

Thanks for the post Fosters and welcome to our community.

How are things today? 

Have you been able to try an alternative handset?

Let us know, Emily.

[fosters]

We dont have an alternative handset to try, but the handset appears fine.

Also when someone rings our landline, the line is dead at there end. I would assume this means it's a fault with the line?

[Emily_G]

Thank you for the information, there would be a chance it's the handset but we've booked in the next available engineer appointment for you using the forum information.

Please check the details of this and reschedule if needed on your online account.

Thanks, Emily.

[fosters]

Where do I find my engineer appointment? I've logged into my account & cannot see it

[Emily_G]

It should show up for you within the next few hours on the online account. 

Thanks, Emily.