Virgin Media Community

[benhicks]

We have had no dial tone since Sunday 25th. It has been very hard getting hold of someone to help. We have checked the phone and connections and all is OK. 

[Alex_RM]

Hi benhicks,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with the line, can you please confirm if you've tested a different phone handset?

Alex_Rm

[benhicks]

There are two handsets with the phone. Neither handset works and we not have another.

[benhicks]

There are two handsets with the phone, neither work and we do not have another handset.

[Alex_RM]

Thanks for confirming,

I've arrange for a technician to come and take a closer look, you'll be able to check the time and date of the appointment via your online account here

Alex_Rm