Virgin Media Community

[jsessions]

Hi I've had no landline dial tone since yesterday but there's no reported phone issues in our area on service status.  If you try phoning number it just rings for caller but nothing happens our end.  I've tried another handset in socket with same outcome.

I've tried to report the issue online but the self help just leads you round in circles.  I can't find how to book an engineer.

Help!  🙂

[Akua_A]

Hi @jsessions,

Welcome back to our community forums and sorry to hear you have been having ongoing issues with your landline.

We can understand this is not ideal and we want to best help. I have sent you a private message in regards to this. Please respond when you are able to.

Thanks,

[jsessions]

Engineer booked for 12thJan

[Akua_A]

Thank you for letting me know @jsessions.

Please let me know how the appointment goes and if you need any further help 🙂

Thanks, 

[jsessions]

Phone started working again so there must have been an issue somewhere locally.  Engineer cancelled.

[Akua_A]

Thank you for the update @jsessions.

Please continue to monitor your service and let us know if you need any further help.

Thanks,