Menu
Reply
captainwebb
  • 17
  • 0
  • 5
On our wavelength
241 Views
Message 1 of 5
Flag for a moderator

No dial tone, external caller hears "ringing" tone

My landline phone has lost dial tone, so no calls out. Incoming calls (tested using mobile) receive "ringing" tone, but no audible effect at this end.

Already "missed" one call, caller assumed I was out.  Bother!

0 Kudos
Reply
Tom_F
  • 3.85K
  • 232
  • 497
Forum Team
Forum Team
235 Views
Message 2 of 5
Flag for a moderator

Re: No dial tone, external caller hears "ringing" tone

Hi captainwebb, thanks for your post.

 

Sorry to hear about the issues you've had with your phone line. I don't suppose you have a spare handset to test, just so we can rule out any problems there?

 

If not then this will require a visit from an engineer in all likelihood. If you get back to me via Private Message we can get that arranged for you.

 

Tom 

0 Kudos
Reply
Tom_F
  • 3.85K
  • 232
  • 497
Forum Team
Forum Team
187 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: No dial tone, external caller hears "ringing" tone

Thanks for getting back to me captainwebb. I've arranged a visit from an engineer - you will find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.

 

Please let us know how that goes, or if we can help with anything else.

 

Tom

captainwebb
  • 17
  • 0
  • 5
On our wavelength
144 Views
Message 4 of 5
Flag for a moderator

Re: No dial tone, external caller hears "ringing" tone

Engineer found corrosion on outside terminals of landline. He swapped to spare terminals, everything good so far.

Now the woman with the strange voice can tell me regularly that my AmaZON account is about to expire; it isn't, I don't have one.

Anyway, the dial tone issue is closed.

0 Kudos
Reply
Zoie_P
  • 3.31K
  • 149
  • 266
Forum Team
Forum Team
137 Views
Message 5 of 5
Flag for a moderator

Re: No dial tone, external caller hears "ringing" tone

Hi Captainwebb, 

thank you for getting back to us and glad that this is resolved now.

Sorry about the woman with the stage voice 🙂

Zoie

0 Kudos
Reply