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Stokerw
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No dial tone, dead phone

Hi. I've been with virgin for 8 days and my home phone has gone dead.

Internet ok.

I've checked service status and it reports no problems.

I've restarted the router and that's not helped.

Your online help takes we round in circles.

I've tried a different phone. Just the same

I can't find a way to request engineer help.

What do I do now?

 

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Lisa_CC
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Re: No dial tone, dead phone

A warm welcome to our Community Stokerw and sorry to hear about your landline 😞

 

I've taken a peek at your details using the information we have on here and cannot find any issues with the line and can confirm that it's provisioned properly and passes the check. Can you try and call your landline number and tell me what happens? Is there an error?

 

 

Thanks,

 

Lisa

 

 

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Stokerw
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Re: No dial tone, dead phone

Hi. Thanks for your help.

When I phone from my mobile there is no reply and it eventually hours to voice mail.

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Stokerw
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Re: No dial tone, dead phone

Might just add the phones been ok until today.

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Lisa_CC
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Re: No dial tone, dead phone

Thanks Stokerw. I've raised a ticket for our Telephony Team to take a look at the details in depth to see what they find. It can take them 48hrs but hope it's sooner than that and we'll get a tech out if necessary.

 

Thanks,

 

Lisa

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Stokerw
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Re: No dial tone, dead phone

Hi Lisa. Solved the problem. I had the phone connected to input 2 on the router. I tried input 1 and that works fine. Input 2 is quite dead. I find that strange since I would have thought they would someone both be live.

Any comments on that?

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Lisa_CC
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Re: No dial tone, dead phone

Pleased to hear you managed to resolve it Stokerw. Some connections on our Hub may be for sending/receiving certain signals for example. I've cancelled the help ticket for now but please monitor it and let us know if you have further issues so we can take another look for you.

 

Thanks,

 

Lisa

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