No dial tone N13

[gwlevans]

Hi,

My phone line is dead with no dial tone, how do I report the fault to get it fixed?

Thanks

Gareth

[Ashleigh_C]

Hi there @gwlevans

Thank you so much for your post and welcome back to the forums! 

I am so sorry to hear that you are experiencing an issue with your landline.

Can I ask if you are connected at the master socket or an extension? Also how many other pieces of equipment are connected here?

Have you been able to test another handset on the line at all? 

Thank you. 

[gwlevans]

Hi,

There is one phone connected to the master phone socket and a burglar alarm. It was all working fine I noticed there was no dial tone today when I went to make a call.

Thanks,

Gareth

[gwlevans]

I have also tried another handset with the same results.

[Ashleigh_C]

Thank you @gwlevans

I think it would be best for us to arrange for an engineer to come and take a look into this for us. 

I'll pop you a PM now so we can arrange this, please keep an eye out for the purple envelope alerting you to a new message. 

Thank you. 

[Ashleigh_C]

Hello again, 

Thanks so much for your private message and confirming your address, I have now booked you a visit for landline – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you.