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L38
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No dial tone Hightown L38

No dial tone for two days after work done by engineers on fault locally. Can’t get anywhere! Hightown L38

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Petchalxande
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Re: No dial tone Hightown L38

Hey, same issue here, also Hightown L38. Service status says nothing wrong and trying to report a fault is possible on the Virgin website.......

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L38
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Re: No dial tone Hightown L38

Done all the tests recommended on website. Checked wiring from road to 1st box. Known good phone plugged in.  Line still dead as a Dodo. Tried messaging system but that has issues too. God help us. 😩

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lizmag
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Re: No dial tone Hightown L38

Just joined forum my landline has been same i think since friday ... no dial tone cant make or receive calls done checks ... service test also says no problems on line .. on hold to customer support at min for nearly  20 mins .. expecting to get cut off with our service is busy  .. 

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lizmag
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Re: No dial tone Hightown L38

just to update .. got through there is a problem and it has been escalated to service engineer, on phone for 32 advised should be fixed in 4/6 hours 

 

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L38
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Re: No dial tone Hightown L38

I will believe it when I hear the ringtone!  Let’s give them a third chance though. It has been very wet recently. 

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Hetty_R
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Message 7 of 13
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Re: No dial tone Hightown L38

Hi L38, Petchalxande and lizmag, 

 

Welcome to our community forums and thank you for taking the time to get in touch 🙂

 

Really sorry to see you've all been impacted by an outage.

 

We are aware of an issue and currently working hard to get it fixed. Unfortunately I don't have an estimated fix time to share, but if you do need any help with this please do not hesitate to get in touch with us. 

 

Many thanks, 

Hetty_R
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woodsy68
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Message 8 of 13
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Re: No dial tone Hightown L38

It would appear that all of L38 (Hightown) are affected, my mother in law has the same problem, since Friday no home phone service. When someone calls the number, it even says the number of not available, not just that it rings and rings and never connects. She depends on the Home phone to stay connected to friends and family. This really is not acceptable to be now on the 3rd day of loss of service. 

The Service Status now says it is working for Phone, but it is not. Have tried with her on the phone to connect to Virgin Media, used up minutes and so have given up, obviously cannot call 150 from home phone as not working.

 

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Hetty_R
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Re: No dial tone Hightown L38

Hi woodsy68, 

 

Welcome to our community forums! 

 

Really sorry to hear your mother in law has also been impacted by this outage. 

I have sent you a private message so we can double check things from our end, please reply when you can. 

Many thanks, 

Hetty 

Hetty_R
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woodsy68
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Message 10 of 13
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Re: No dial tone Hightown L38

Hi, Quick update, now it is fixed, thank you.