Sorry to hear you are having an issue with your landline dial tone and that the issue remains ongoing. We can understand the frustration caused by this and want to help. I have been able to access your account using your forum details. Just to clarify what was the last contact you had with our telephony team to resolve this? Have you also tried rebooting your landline to see if the issue persist?
We just rebooted the modem and although it took a long time it has not made any difference to our phone line. I have received a text saying someone will be out on Saturday to try and sort this out. This will be 4 days without a phone that we rely on.