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David_Bn
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Message 21 of 39
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Re: No Landline Service GU Area

Good Morning T1969,

 

Thanks for coming back to me

 

Looking into the account it appears that there is currently an outage showing in your local area, but doesn't seem to offer me an estimated time frame at the moment 

 

Please keep tabs on the outage via our service status checker for further updates

 

We will seek to have this resolved as soon as possible. Sorry for the time this is taking.

 

Kindest regards,

 

David_Bn

 

 

 

 

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T1969
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Message 22 of 39
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Re: No Landline Service GU Area

I’m assuming I’ll be getting a refund for 2 days loss if service 😉.  I’d rather have my service though.  

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IanStruthers
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Message 23 of 39
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Re: No Landline Service GU Area

My landline just started working again in GU15 area (at 12:20)

aniket
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Message 24 of 39
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Re: No Landline Service GU Area

Same for me 

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David_Bn
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Message 25 of 39
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Re: No Landline Service GU Area

Thanks for coming back to me T1969,

 

All information on our loss of service guidance can be found via this link

 

Kindest regards,

 

David_Bn

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T1969
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Message 26 of 39
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Re: No Landline Service GU Area

Back on.  (Gu16).  👍🏻

David_Bn
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Message 27 of 39
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Re: No Landline Service GU Area

Thanks for the update T1969,

 

Pleased to see this has now been resolved for you

 

Kindest regards,

 

David_Bn

Vonnie55
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Message 28 of 39
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Re: No Landline Service GU Area

My phone still isn't working although when I ring your fault line (from my mobile) the message tells me there is no problem in my area. Am I the only person in GU16 whose phone still isn't working?

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Darryl-66
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Message 29 of 39
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Re: No Landline Service GU Area

Yep just check this minute and work 

you didn’t expect a communication company to communicate did you now 😀

Will be much like getting automatic compassion for this missing service/s 

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Vonnie55
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Message 30 of 39
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Re: No Landline Service GU Area

I still have no phone service David. I would appreciate an update from a member of the VM Forum Team as it seems most people's phones in my area (GU16) are now working but mine still isn't. 2 days now without a phone and although I have logged this as a fault, your recorded message on 0800 561 0061 says it is resolved in my area, but in my case it isn't.
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