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grahamehedges
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Message 11 of 39
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Re: No Landline Service GU Area

I've no landline (KT14 post code area/01932 dial code). It went off (along with TV) early afternoon (TV has since come back but phone still not working).

I've no way of contacting them.  

IanStruthers
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Message 12 of 39
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Re: No Landline Service GU Area

I've not had landline service in GU15 area since lunchtime, so I've since raised  a 'Complaint' using VM online page hidden under the 'Contact Us' section at the bottom of the screen. This wasn't easy as they've corrupted the URL under the link!

It tries to take you to https://%20www.virginmedia.com/help/contact-us/complaints   which doesn't work. 

Just remove the leading https://%20 and go to www.virginmedia.com/help/contact-us/complaints to raise a complaint.

Hope this helps

David_Bn
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Message 13 of 39
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Re: No Landline Service GU Area

Good Morning

 

Sorry for the inconvenience caused in regards to the landline issues over the course of yesterday.

 

We believe this has now been resolved for out customers in the Guildford area, are you still having problems with your landline services?

 

If so, please drop a response below and either myself or a colleague will be happy to take a closer look

 

Kindest regards,

 

David_Bn

 

 

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aniket
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Message 14 of 39
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Re: No Landline Service GU Area

Hi, the telephone still doesn’t work for me. GU15 area. 

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David_Bn
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Message 15 of 39
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Re: No Landline Service GU Area

Good Morning aniket,

 

I've been able to look in your local area and it appears that a fault ticket was opened, citing a new outage at 8:54am this morning

 

This is due to be resolved by 12:40pm today

 

Apologies for the inconvenience caused

 

David_Bn

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Vonnie55
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Message 16 of 39
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Re: No Landline Service GU Area

No my phone line is still not working - no dial tone. Hoping you can fix it soon. Thanks
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David_Bn
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Message 17 of 39
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Re: No Landline Service GU Area

Good Morning Vonnie55,

 

Thanks for your post Vonnie55.

 

I can see that a ticket has also been opened in your local area today, and that the estimated fix time for this is 16:00 today.

 

We will do everything we can to have this fixed for you as soon as possible

 

Sorry for any inconvenience this may cause you

 

Kindest regards,

 

David_Bn

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IanStruthers
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Message 18 of 39
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Re: No Landline Service GU Area

My phone still not working this morning in GU15 area, but now VM's Service Status page has changed to read:

Phone Think something's wrong? Run test

 

Your loss of service has been successfully registered. If you're eligible for bill credit, it will automatically display on your bill. Visit our Help Page for more information on this.
Make sure your contact details are up to date, so that we can keep you in the loop.

You might find that your Virgin Phone service isnt working at the moment. We are investigating and working to resolve as quickly as possible. Please accept our apologies for any inconvenience caused.

Our engineer is working to fix the problem.

Fix estimate
19 January 12:40

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David_Bn
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Message 19 of 39
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Re: No Landline Service GU Area

Thanks for the update.

 

We will do everything we can to have this resolved for you as soon as possible.

 

Sorry for any inconvenience caused

 

Kindest regards,

 

David_Bn

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T1969
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Message 20 of 39
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Re: No Landline Service GU Area

Still nothing Gu16.  Help please 🙏🏻

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