Virgin Media Community

[liamk13490]

Hello, I currently am unable to receive calls or make and there is no dial tone/constant engaged sound.

I have been trying to get through to the call centre for multiple hours.

Can someone please assist with this? Thank You

[Zak_M]

Good morning @liamk13490 

Welcome to the forums, thank you for taking the time to post. 

I have just had a quick check using the account information you have signed up to the VM forums with, I can see that you spoke with a customer a short time ago, there is currently an outage. hopefully we can get this resolved soon. 

Kind regards,

Zak_M 

[liamk13490]

Thanks @Zak_M

This seems to keep being pushed back, any ideas on a realistic time for this to be rectified?

[Zak_M]

Thank you for coming back to me. 

The times are given as estimates and can change due to the complexity of the issue. 

I am sorry for the inconvenience that this has caused. 

Kind regards,

Zak_M