New phone set up

[Suestockton57]

Awaiting an appointment for technician re new phone set up. Was told I’d get an appointment but heard nothing. Ringing 150 is useless I’m afraid

[Natalie_L]

Hi Suestockton57, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are awaiting an appointment for your phone set up and for your experience when calling. 

To confirm, is this in relation to having your phone line connected directly to you Hub and have you received confirmation that your area is ready for this? If so, please do let me know and I will be happy to look in to your account and arrange the necessary appointments. 

Thank you,