on 26-11-2022 19:27
So new hub 5 installed. Phone attached to dongle. And phone does not allow incoming calls. Outgoing work. Incoming when answered just drop the call. Tried another phone. Same thing.
and NO SUPPORT from Virgin first or second level.
what does it take to get help? When I’m paying a lot for the service.
Answered! Go to Answer
on 29-11-2022 19:38
@M00nraker,
Others are reporting it now working properly when picking up calls after a reboot of the hub 5.
Might be worth a try doing that too and see if it now works for you ?
on 27-11-2022 08:59
HI M00nraker, thanks for he message and sorry to hear that you are having issues with the incoming calls.
Does this happen when you withhold the number?
Chris.
on 27-11-2022 10:47
The problem occurs on all inbound numbers. I have seen withheld on the display and also non withheld numbers. Call drops as soon as I pick up the receiver.
Tried two phones, same problem.
thanks for any advice you have.
on 27-11-2022 11:49
Hi M00nraker, thanks for the message.
I will send you a private message so that this can be looked into further.
Kind regards, Chris.
on 27-11-2022 12:55
Hi M00nraker.
Thanks for messaging us via private message.
I am happy to see that this is on the way to becoming resolved and let us know how it goes.
Kind regards, Chris.
on 29-11-2022 12:41
Hi M00nraker
I have exactly the same issue as yourself. I've just spent the last 30 minutes speaking with support to get this issue resolved. I was told it is a known issue affecting all Hub 5 boxes and the issue will be resolved in 24 ours.
Is yours now working or are you still facing problems? I'll be interested in finding out, if as Virgin Support say, all Hub 5 users are impacted.
Thanks.
29-11-2022 12:55 - edited 29-11-2022 13:00
I phoned about same issues on friday they said it was with hub 5,conected lines they told me it would be fixed. by Monday morning,,Had a courtesy call from the saturday saying they had found fault and a ticket was raised and it should be fixed by today still not working , it is supposed to be nationwide .had hub5 connection for a while worked alright till tthursday
on 29-11-2022 13:00
Hi there @wyre
We are so sorry that you are effected by this fault regarding the Hub 5 and call not being received. This fault is still being investigated but we are doing all we can to resolve this for you and everyone effected.
Thanks again.
on 29-11-2022 13:06
Ashleigh -c'=
I was told when i had courtesy call that the fault had been found and a ticket had been raised
and it was beening worked on and would be fixed by 8am on the 29-11 2022 which is today
so why is it not done
on 29-11-2022 13:09