on 15-03-2023 16:54
I originally had 2 telephone lines when I was with NTL 1 for landline and one for dial-up internet both of which were downstairs, over the years this has changed. I now have my main landline downstairs in the living room with a cordless extension in the kitchen and one upstairs on the landing so that I can answer the phone where ever I am. My router is in the study upstairs so am unable to plug my base station into it. Would I need an engineer visit to sort out the wiring needed to connect the phone downstairs. Having read so many post on the subject I am a little confused about it. Hope someone can steer me in the right direction.Thanks in advance.
Answered! Go to Answer
on 15-03-2023 17:02
@freddy6x6 wrote:I originally had 2 telephone lines when I was with NTL 1 for landline and one for dial-up internet both of which were downstairs, over the years this has changed. I now have my main landline downstairs in the living room with a cordless extension in the kitchen and one upstairs on the landing so that I can answer the phone where ever I am. My router is in the study upstairs so am unable to plug my base station into it. Would I need an engineer visit to sort out the wiring needed to connect the phone downstairs. Having read so many post on the subject I am a little confused about it. Hope someone can steer me in the right direction.Thanks in advance.
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 15-03-2023 17:02
@freddy6x6 wrote:I originally had 2 telephone lines when I was with NTL 1 for landline and one for dial-up internet both of which were downstairs, over the years this has changed. I now have my main landline downstairs in the living room with a cordless extension in the kitchen and one upstairs on the landing so that I can answer the phone where ever I am. My router is in the study upstairs so am unable to plug my base station into it. Would I need an engineer visit to sort out the wiring needed to connect the phone downstairs. Having read so many post on the subject I am a little confused about it. Hope someone can steer me in the right direction.Thanks in advance.
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 15-03-2023 17:18
Hi fraddy6x6,
Welcome to the Community Forums. Thank you for your first post.
We'll be happy to arrange an engineer visit for you so an extension can be installed for you.
This is something we can offer free of charge.
I'll pop you over a private message now so I can take some details and help you out.
Thanks
on 16-03-2023 16:18
It's almost 24 hours since I received a PM from Beth G requesting some information but as yet I have received no further correspondance. My phone is due to change over on the 3rd April. cound someone please contact me as soon as you can to arrange an engineer visit. Thanks
on 16-03-2023 16:34
Hi @freddy6x6
Thanks for your response
As soon as my colleague is back in they'll be back in touch to have this resolved for you, thanks for your patience with this 🙂
Regards
on 18-03-2023 15:18
I have now received my adaptor but still no contact with regards to an engineer visit. Could someone from the forum team please contact me with regards to booking a visit to re- wire my home phone. Thanks
on 18-03-2023 15:52
Hi @freddy6x6 thanks for getting back to us.
Sorry to hear you've not had a response. I will send you a private message now. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R