New Fibre Phone Adaptor

[Entoman56]

I have two house phones, one upstairs and one downstairs. Do I need another adapter? My main house phone is downstairs but my broadband hub is upstairs, can't move the Hub ( connected to my internal network ) and can't move main phone!!! So what am I suppose to do?

On top of all this, do I need the Fibre Phone Adapter at all, as my Broadband Hub is still connect to a co-axial cable, I don't have an optic fibre cable coming into the house?

[Paulina_Z]

Hi @bw41101,

Thanks for coming back to us about your ongoing query. I'll be happy to arrange this further for you via Private Message.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[bw41101]

Greetings again all:

Apologies I just have one more question (that I forgot to ask), pertaining to the VOIP setup, namely:

As my hub is situated very close to my desktop PC, the hub is hard wired (via cat 6 ethernet) from the hub to the PC. I.e. don't use the WiFi option on the hub. This being the case, can VOIP still be set up with the above configuration as I don't want to use WiFi?

Please advise

Regards

Chris D

[goslow]

---

@bw41101 wrote:

Greetings again all:

Apologies I just have one more question (that I forgot to ask), pertaining to the VOIP setup, namely:

As my hub is situated very close to my desktop PC, the hub is hard wired (via cat 6 ethernet) from the hub to the PC. I.e. don't use the WiFi option on the hub. This being the case, can VOIP still be set up with the above configuration as I don't want to use WiFi?

Please advise

Regards

Chris D

---

The phone-via-router connection (21st century voice, 21CV as VM calls it) does not require wi-fi to work.

It is not a true VOIP connection (from the customer's POV). You just connect a conventional POTS phone to the VM hub and off you go (usually!).

[bw41101]

POTS (Post Office Telephone Service or colloquially - Plain Old Telephone Service) - not heard that in a very long time - LOL!

Thanks for the clarification regarding VOIP (I stand corrected) and that the service isn't WiFi dependant - good news. Incidentally, are there any REN limitations regarding the number of extensions or does the old POTS number (max of 4) still apply?

Cheers

Chris D

[goslow]

---

@bw41101 wrote:

POTS (Post Office Telephone Service or colloquially - Plain Old Telephone Service) - not heard that in a very long time - LOL!

Thanks for the clarification regarding VOIP (I stand corrected) and that the service isn't WiFi dependant - good news. Incidentally, are there any REN limitations regarding the number of extensions or does the old POTS number (max of 4) still apply?

Cheers

Chris D

---

REN = 3 (or thereabouts) per line on a Hub 3. See

https://www.commscope.com/globalassets/digizuite/62348-tg2492s3.pdf

for a similar base model to the Hub 3. Past topics on here also mention around three devices are a typical limit on a 21CV connection when customers have tried connecting their equipment.

[Paulina_Z]

Hi @bw41101,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your ongoing landline query – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

[honeyraith]

What happens if you have 2 phones in the house. One in living room and the other in the bedroom?

[Paulina_Z]

Hi @honeyraith,

Welcome back to our Community Forums! Thanks for your post and for your query! 🙂

If you have more than one landline in your home, we'll be able to move both connections over to our new system. You can read more about this on our Home Phone Switchover page or on our Switchover FAQ page as well.

Have you been send an adaptor yet?

Let us know so that we can help if needed. 🙂

Thanks! 

[honeyraith]

Not until 25/05/23

[Paulina_Z]

Hi @honeyraith,

Thanks for letting us know. 🙂

You'll receive the Landline adaptor closer to that time. If you're still having some issues with your multiple connections with the Switchover, we'll be more than happy to arrange for a technician appointment to help organise this further.

We're here if you need us. 

Thank you!