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New Fibre Phone Adaptor

Joining in

Same Q as other's, router no where near phone so will need router and cabling relocated. Obviously prob's not my doing, so engineer call should be FOC!!


Alessandro Volta

See reply here

VM should be modifying your home phone wiring (rather than moving the router) which should allow you to keep all the existing equipment where it is. If, however, moving the router suits you, by having the router and phone in the same place, that should work too.

If, however, the router is moved to a new location, that may change how your wireless signal from the router propagates throughout your home and might change wireless coverage in different areas of your property.

Thanks, re locating router is fine, where can I book appointment??


@Daverocknblues wrote:

Thanks, re locating router is fine, where can I book appointment??


One of the VM forum team should reply here within a few days and should be able to arrange as part of the switchover process for you.

Forum Team
Forum Team

Hi @Daverocknblues

Welcome to the community, 

Thank you for getting in touch, sorry to hear that your current set up is not suitable for the home phone switch over. We can certainly get the relocation sorted for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

Here to help 🙂
Virgin Media Forums Agent